FREQUENTLY ASKED

Q- How much is shipping?

A- Shipping costs will be automatically calculated at checkout based on the delivery destination and order details.

 

Q- How long does shipping takes?

A- All orders are shipped within 1-3 business days

Shipping: U.S. orders will deliver within 7-12 days

 

Q- Where is my order?

A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

 

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

 

Q - I've lost my tracking number. What can I do?

A: Simply contact us at support@aswellia.us with your full name and mailing address, and we will resend your confirmation number.

 

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

• Your delivery details
• Your name
• Your email
• Your phone number

 

Q- How can I cancel my order?

A- You must contact us within 12 hours.

-We cannot cancel your order once it has already been shipped.

 

Q - What is your return policy?

A: Please click here to see our Refund & Return Policy.

 

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@aswellia.us.

 

Contact us

If you have any questions regarding your order, products or our service, please contact our customer service.

Ningbo Zhenhai Shunda Tourist Products Factory

Tel: +86 13706845134

Email: support@aswellia.us

Address:No. 340, Wulipai, Jiaochuan Street, Zhenhai District, Ningbo City, Zhejiang Province, China 315221